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Home > FAQ's |
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Do you have a particular piece of
software? If you have tried a search and checked the the A-Z index, it is very likely we do not currently have the software. The index is a complete alphabetical listing of all the software currently in our catalog. If you do not see it in the list, we do not currently have it. EVERYTHING we have appears in the catalog. If we do not have the software, or you are looking for quantities of software we do not have, including items currently not listed in our catalog, allow us to check our resources. To do this, contact Customer Service and select the option "help me find software" from the drop down menu. Be specific in describing the software including version, condition (new or used) and quantity. We will do our best to find the software for you. Please understand that we are under no obligation (nor are you) and in many cases will not be able to locate the software. If we are successful in finding your software we will contact you.
back to questions Do you ship outside the USA? What kind of shipping options do I have? We will consider shipping to international locations. The software must be eligible to be exported and the order must be pre-approved through customer service. For international orders (outside of the US & Canada) click here. Domestic and Canadian orders can proceed through the secure shopping cart and check out system. All shipping options will be presented to you during checkout.
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What kind of payment options do I have?
PayPal: You can pay using your PayPal account. Purchase orders: Accepted for businesses and municipalities only and can be arranged through Customer Support by using our Online Support Request. Please submit the following information:
Customer service will then contact the contact person with approval and the order will be shipped with an invoice. TERMS: net 30 days. Accounts over 30 days past due may be subject to a late charge at a rate of 1.5% per month. We do not accept personal checks, money orders, COD, or any other form of payment.
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Is it legal to buy and sell used software? A word of caution, there is no guarantee that older version software and/or used software can be registered in your name and be eligible for technical support. The primary reason for this is most manufacturers no longer support software that is three or more years old. If technical support is important to you, we suggest buying the latest version or contact the manufacturer to determine if support is still available for the product you are considering.
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What is a license agreement?
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How do I sell my software to you?
What do you buy?
Note: It is not legal to sell software you have upgraded if you continue to use the upgrade. If the upgrade is un-installed, you can then sell both the full version and the upgrade. Note: Adobe & Macromedia software needs to include a Transfer Of License Form (TOL) if the software has been registered. The original registration information must be included. To access these forms use the following links: Adobe: AdobeTOL.pdf Macromedia: MacromediaTOL.pdf
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How do I know what I will get from you when I order?
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How do I know the
software I buy from you will work? Will it upgrade software I already have? You can greatly increase the odds of your software installing and running properly if you follow some basic rules: First, check the basic requirements for the software including free hard drive space, the speed required from your processor and the operating system. If you have a match, you should encounter no problems. Second, we list the operating systems shown on the software. If you are running an operating system not specifically listed, you run a much greater risk of running into problems. However, you can, in some cases, still install and run some software successfully on a similar operating systems. As a very general rule:
Please note: We have no resources to assist or troubleshoot software compatibility problems. The only place to turn is the software publishers technical support or, if you are trying to install older software on Windows XP, read our page "Running Legacy Software on Windows XP". Complete descriptions and system requirements, for a specific title, can be requested by using our Online Support Request. Please include the Retro Part number. If you are upgrading software, we include all information regarding what the box says the software will upgrade in the product description. If the software you wish to upgrade is not listed, chances are it will not work.
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What is the difference between retail software, OEM software, academic software
and NFR software?
OEM software, on the other hand, is licensed to be
sold with a computer or computer hardware. For example, if you buy a new
computer, the software that comes preinstalled on the system would be OEM
software. You generally can not sell this type of software unless you sell the
computer with it. OEM software for sale on this web site (you will not find
much, we avoid it like the plague) is clearly labeled as OEM software and is NOT
LICENSED FOR END USERS. If you read an OEM end user license agreement (EULA) you
will find statements such as "If the software product is not accompanied by a
new computer system or computer system component, you may not use or copy the
software product". OEM software is licensed to be installed on a computer and
then be sold to the end user as a packaged deal. Other differences between
retail and OEM software include: Academic software is full version software which is licensed for use by
students, faculty, and educational institutions. Both academic and OEM software
are sold at significantly discounted prices because of the restrictions on how
they can be used and resold. Finally, NFR stands for "Not For Resale" is usually
promotional software, that is given on a trial basis, to businesses, schools,
and institutions and in most instances can not be bought or sold under any
circumstances.
Example of the above mentioned software. Retrosoftware makes every effort to clearly label our software for what it
is, no games, no gimmicks! We also urge our customers abide by the license
agreement. Failure to abide by the license agreement could constitute copyright
infringement and make one eligible for prosecution.
back to questions What if I
have a technical issue or problem installing or using the software I buy? The first place to turn is the help/troubleshooting section included with the
software. You
may be able register the software and be eligible for support from
the manufacturer. Check the help files or technical support section of the
manual. A word of caution, there is no guarantee that older version
software and/or used software can be registered in your name and be eligible for
technical support. The primary reason for this is most manufacturers no longer
support software that is three or more years old. If technical support is
important to you, we suggest buying the latest version or contact the
manufacturer to determine if support is still available for the product you are
considering. Here is a short list of the major software publishers tech support
websites: If you can not get your software installed and running properly, you have the
option of returning it under our 30 day money back guarantee (opened new
software can not be returned). Please refer to our
return policy for
details. We stand behind the software we sell 100%.
back to questions How do I return software I have
bought?
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What if my question is not listed? |
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retro
:
involving, relating to, or reviving of things past : fashionably nostalgic or
old-fashioned <a retro style> retrosoftware: specializing in old version & hard to find software for Windows, Mac, DOS, & OS/2 <on the trailing edge of tech> |
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